What's changing?
Portfolios when paid access ends (Section 5.4)
Except when you delete your account, ending paid access (a subscription, promotional Premium or a Job Search Pass) does not delete your portfolio content. A published portfolio stays live on your Pholeo link. If none is published, the one you most recently created or edited stays unlocked as a draft; we don't publish it for you. The rest are unpublished and locked.
Custom domains (Section 5.4)
When paid access ends, any custom domain is disconnected and removed. We do not redirect visitors from the disconnected domain.
Promotional Premium (Sections 5.1 and 5.4)
These rules apply when a promotional Premium period ends on or after November 21, 2026, at 12:00 a.m. Calgary time (UTC−6).
Job Search Pass (Section 5.8)
A one-time payment for 120 days of Premium. It doesn't renew.
Refunds (Sections 5.3, 5.7, 5.8 and 11)
- Subscriptions: no prorated refund for the rest of a billing period, unless the law gives you more rights.
- A Job Search Pass can be ended at any time for a prorated refund (below).
- Charged in error? Contact us within 14 days. That helps us investigate promptly, but doesn't limit any right or remedy you have under applicable law.
- If we close your account, we refund the unused part of a Job Search Pass, except in cases of fraud, chargebacks or unpaid amounts.
Changes to these Terms (Section 15)
We'll give at least 30 days' notice of material changes by email or an in-product notice, and may use both. The section lists what we can change. If you hold a Job Search Pass, its price, 120-day period, no renewal and what happens when it ends stay as they were when you bought it.
Deleting your account (Section 4)
You can delete your account yourself in Settings, with 14 days to restore it: from the time the updated Terms are published if you create your account then or later, and from November 21, 2026, at 12:00 a.m. Calgary time (UTC−6) for an account created before. Until then, email [email protected] from your account email and we'll delete it for you.
When do the changes take effect?
- Account created before the time the updated Terms are published: November 21, 2026, at 12:00 a.m. Calgary time (UTC−6). Until then, the Terms dated September 13, 2026 and the Privacy Policy dated September 27, 2026 apply to you.
- Account created, or Job Search Pass bought, at or after the time the updated Terms are published: from then.
- Resume-guided setup: available to new accounts from the time the updated Terms are published, and to existing accounts from November 21, 2026, at 12:00 a.m. Calgary time.
Do I need to do anything?
No action is required if you agree. By continuing to use Pholeo after November 21, 2026, 12:00 a.m. Calgary time, you agree to the new Terms.
What if I don't agree?
- Stop using Pholeo.
- Cancel any Premium subscription in Settings > Billing before the changes take effect, so it doesn't renew. Your access continues to the end of the billing period. Unless applicable law gives you additional cancellation or refund rights, cancelling doesn't create a prorated refund for the current billing period.
- Job Search Pass: you can end it for a prorated refund (below).
- You don't need to delete your account. If you want to, email [email protected] from your account email before November 21 (from November 21 you can also use Settings → Delete account). Deleting ends paid access right away, cancels any subscription with no prorated refund (unless the law requires one), refunds a Job Search Pass as below, and takes your portfolios offline. Self-serve deletions can be restored within 14 days.
How is a Job Search Pass refund calculated?
- We calculate it when you ask: unused days left in your pass ÷ 120 × the price you paid, plus the matching tax. Any partial unused day is rounded up to a full day.
- Example: 10 days and 2 hours left counts as 11 days. On a CA$59 Pass that's 11 ÷ 120 × CA$59 = CA$5.41, plus the matching tax.
- A Pass that hasn't started is refunded in full, including tax.
- One Pass per 12 months: A Pass that starts normally counts toward the one-Pass-per-12-month limit even if you later end it for a prorated refund. A Pass does not count if it is fully refunded before it starts, refunded because of an error or eligibility issue, or ended early by Pholeo for a reason that was not caused by your violation of the Terms or misuse of the Service.
- Ask by emailing [email protected] (deleting your account also counts as a request).
- Access ends when we process the refund. We'll initiate the refund within 15 days of your request; your financial institution may take additional time to post it.
What do you keep after I delete my account?
- Billing records: generally six years after the end of the applicable tax year, or longer where required by law.
- If you bought a Job Search Pass in the last 12 months: a hashed copy of your email, destroyed automatically on the date you could buy another (at most 12 months).
- If you unsubscribed from marketing: a coded entry on our do-not-email list, so we never market to you again.
- Job applications you already sent aren't recalled; the employer sees them until the role closes or 12 months after you applied.
- Timeline (self-serve, from November 21): 14 days to restore, then deletion from our systems; our service providers may take up to 30 more days; backups expire within 14 weeks.
- Details: Privacy Policy, Section 9.
Questions?
Email [email protected]. Privacy questions: Privacy Officer, Pholeo Technologies Inc., [email protected].