Pholeo Cookie Policy

Effective Date: September 27, 2026

Introduction

This Cookie Policy explains how Pholeo Inc. ("Pholeo," "we," "us," or "our") uses cookies and similar tracking technologies on the Pholeo marketing portfolio platform (the "Service"). This policy should be read together with our Privacy Policy, which describes how we collect, use, and protect your personal information.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your actions and preferences over time, so you don't have to re-enter information when you return or navigate between pages.

Similar technologies include web beacons, pixels, and local storage, which serve comparable purposes. In this policy, we refer to all of these as "cookies."

2. Types of Cookies We Use

We use the following categories of cookies on the Service:

Essential Cookies

These cookies are necessary for the Service to function. They enable core features such as user authentication, account management, and secure session maintenance. Without these cookies, essential parts of the Service would not work properly. You cannot opt out of essential cookies while using the Service.

  • Authentication tokens and session identifiers
  • Security and fraud prevention
  • Load balancing and performance optimization

Analytics Cookies

These cookies help us understand how users interact with the Service, including marketing pages and app features. We use this information to measure performance, identify areas for improvement, and better understand user needs.

We currently use Mixpanel and Google Analytics 4 for product analytics and measurement. These tools may set their own cookies or similar identifiers and may process usage data in other jurisdictions, including the United States.

Data collected through analytics cookies may include:

  • Page views and navigation paths
  • Feature interactions and clicks
  • Device type, operating system, and browser information
  • Approximate location derived from IP address
  • Referral source (where you came from before visiting Pholeo)
  • Time spent on pages and session duration

Preference Cookies

These cookies remember your settings and preferences across sessions, such as language preferences, display settings, and other customization options. They enhance your experience by saving your choices so you don't have to re-enter them each time you visit.

3. First-Party and Third-Party Cookies

First-party cookies are set directly by Pholeo and are used to operate the Service and remember your preferences.

Third-party cookies are set by our analytics and service providers, such as Mixpanel and Google Analytics 4. These providers may collect information about your online activities over time and across different websites. Their use of cookies is governed by their own privacy policies:

4. International Data Processing

Our analytics providers (Mixpanel and Google Analytics 4) may process usage data in jurisdictions outside of Canada, including the United States. This processing is described in Section 12 of our Privacy Policy. We take reasonable steps to ensure that third-party service providers protect your information in accordance with applicable privacy laws.

5. Advertising and Remarketing

We do not currently use cookies for third-party advertising, ad targeting, or remarketing. We use Google Analytics 4 for measurement and product analytics only, not for ad targeting. If we later use cookies for advertising purposes, we will update this Cookie Policy and our Privacy Policy to reflect that change.

6. Managing Cookie Preferences

You can manage cookie preferences through your browser settings. Most browsers allow you to:

  • View and delete cookies
  • Block third-party cookies
  • Block cookies from specific sites
  • Block all cookies
  • Delete all cookies when you close your browser

Please note that disabling certain cookies may affect the functionality of the Service. Essential cookies cannot be disabled if you wish to use the Service.

For more information on managing cookies in popular browsers, visit:

7. Opting Out of Analytics Tracking

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout

For Mixpanel, you can learn more about their opt-out options at: https://mixpanel.com/legal/privacy-policy/

8. Do Not Track Signals

Some browsers support "Do Not Track" (DNT) signals. At this time, there is no universal standard for how websites should respond to DNT signals. As a result, the Service does not currently respond to DNT browser settings. We will continue to monitor developments in DNT technology and may update our practices in the future.

9. Cookie Retention

The length of time a cookie remains on your device depends on its type:

  • Session cookies are temporary and are deleted when you close your browser.
  • Persistent cookies remain on your device for a set period or until you manually delete them. Persistent cookies are used for features like "remember me" functionality and analytics.

10. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify users of any material changes in accordance with our Privacy Policy. The "Effective Date" at the top of this page indicates when this Cookie Policy was last revised.

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

11. Contact

If you have questions or concerns about this Cookie Policy or our use of cookies, please contact us at:
[email protected]

For information about your privacy rights and how we handle your personal information, please refer to our Privacy Policy.